At Valvex, we’re committed to delivering high-quality AI solutions and a great user experience. If you’re not fully satisfied with your purchase, you may be eligible for a refund within 30 days.
Eligibility for a Refund
You can request a refund within 30 days of your original purchase if:
- The product or service did not perform as described
- A technical issue could not be resolved by our support team
- You are unsatisfied with the experience and have provided relevant feedback
How to Request a Refund
To request a refund, contact our support team with the following details:
- Your full name and email used for the purchase
- Order number
- Reason for the refund request
Email us at avi@nolix.ai We typically process refund requests within 5–7 business days.
Refund Method
If your refund is approved, the amount will be returned to your original payment method. Please note, it may take additional time for the funds to appear depending on your bank or payment provider.
Non-Refundable Situations
Refunds may not be granted in the following cases:
- Requests made more than 30 days after the purchase
- Services that have been heavily used or misused
- Custom or enterprise packages governed by separate agreements
Our Commitment to You
We aim to provide a smooth and trustworthy experience. If you’re experiencing any issues with Valvex, we encourage you to reach out to our support team. We’re always happy to help and explore solutions before issuing a refund.
Need Help?
Have questions or concerns? Reach out to us anytime at avi@nolix.ai — we’re here to assist.